- +917005297343
- globalhealthclinic2025@gmail.com
Privacy Policy
1. Introduction
Welcome to the website of Global Health Clinic & Diagnostic Centre. located in Agartala, Tripura, India. We are committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.ghcagartala.com and interact with our services, including information collected offline during your care.
Your privacy is critically important to us. As a healthcare provider, we handle sensitive information and adhere to strict confidentiality standards. Please read this policy carefully.
2. Information We Collect
We may collect information about you in various ways:
- Personal Identification Information: Name, email address, phone number, postal address, date of birth, government-issued ID details, insurance information, etc., that you voluntarily provide to us when you fill out contact forms, request appointments, register for services, or communicate with us directly (online or offline).
- Protected Health Information (PHI): Information related to your past, present, or future physical or mental health condition, the provision of healthcare to you, or payment for healthcare. This is collected primarily during your consultations, diagnostic tests, and treatment within our clinic and is subject to stringent confidentiality rules. We handle PHI in accordance with applicable healthcare regulations and professional ethics.
- Derivative Data (Website Usage): Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This is generally non-personal information used for analytics and website improvement.
- Information from Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. See Section 6 for more details.
3. How We Use Your Information
We use the information we collect or receive:
- To provide, operate, and maintain our healthcare services, including scheduling appointments, performing diagnostic tests, and facilitating consultations.
- To operate and maintain our website.
- To respond to your inquiries, questions, and comments and provide customer support.
- To send you administrative information, such as appointment reminders, information about changes to our terms, conditions, and policies.
- To process payments and manage billing.
- To improve our website, services, marketing, and patient experience.
- To comply with legal and regulatory requirements, including mandatory reporting where applicable.
- For internal administrative purposes, data analysis, and audits.
- To protect the rights, property, and safety of GHC Agartala, our patients, and others.
4. Disclosure of Your Information
We understand the sensitivity of your information, especially health information. We do not sell your personal information. We may share information we have collected about you in certain situations:
-
- With Your Consent: We may disclose your information for any purpose with your explicit consent.
- For Treatment, Payment, or Healthcare Operations: We may share your PHI with doctors, nurses, technicians, and other personnel involved in your care; for billing and payment purposes (e.g., with insurance companies); and for necessary healthcare operations (e.g., quality assessment, audits).
-
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation (e.g., public health reporting, court orders).
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, IT support, and customer service. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred as part of the transaction, subject to confidentiality commitments.
5. Data Security
We implement administrative, technical, and physical security measures designed to protect your personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction. While we take reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Information disclosed online is potentially vulnerable.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files stored on your hard drive or in device memory. We use them primarily to improve the user experience on our website (e.g., remembering preferences) and for basic analytics to understand how our Site is used. You can typically remove or reject cookies via your browser settings, but this may affect the functionality of our Site.
7. Data Retention
We will retain your personal information and PHI for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing you with healthcare services, and as required by applicable laws and regulations (e.g., medical record retention requirements in India).
8. Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request erasure of your personal information (subject to legal and medical record-keeping obligations).
- The right to object to or restrict certain processing.
- The right to withdraw consent (where processing is based on consent).
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request. Please note that requests regarding PHI may be subject to specific procedures under healthcare regulations.
9. Third-Party Websites
Our Site may contain links to other websites. We are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy statements of each website you visit.
10. Children’s Privacy
Our Site and services are not primarily directed at children under the age of 18. We do not knowingly collect personal identification information from children under 18 via the website without parental consent. If we become aware that we have inadvertently collected such information online without parental consent, we will take steps to delete it. Collection of health information from minors receiving care at our clinic is done in accordance with healthcare regulations and typically requires parental or guardian consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Global Health Clinic & Diagnostic Centre
[Office Lane Agatala, West Tripura, Agartala, India, Tripura, PIN Code
Phone: +91 70052 97343
Email: globalhealthclinic2025@gmail.com
